Presentation of applications for licenses and telecommunications permits to the Undersecretariat of Telecommunications (SUBTEL)
- Public voice and data, fixed and mobile services
- Intermediate services
- Limited Services
- Broadcasting
Presentation of projects to apply for grant funds, awarded by the Telecommunications Development Fund (FDT)
- Technical project
- Financial project
- Administrative folder
Drafting of contracts with customers
- Adhesion Contracts
- Bilateral contracts for Small and Medium sized business clients
- General Conditions of contracts
- Design of collection document
Design of commercial and technical procedures tailored to the normative framework
- Sale and Post sale
- Residential installations
- Face-to-face customer care, complaints attention via telephone and website
- SUBTEL and SERNAC complaint management
- Policy of discounts and compensations