Diagnosis of commercial and technical operations. We analyze whether your company’s current procedures comply with:
- General Telecommunications Law
- Regulations
- Quality Standard Plans
- Technical Norms
Recommendations and implementation of enhancements in commercial and technical procedures to conform to regulatory framework. Reengineering of the following documents:
- Contracts, CGC, collection document, forms.
- Sale and Post sale procedures
- Residential installations procedures
- Procedure for Face-to-face customer care, complaints assistance via telephone and website
- SUBTEL and SERNAC complaints management procedure
- Policy for discounts and compensations
- The company’s web site.
- Advertising, brochures and flyers
Information Transfer System (STI, Exempt Resolution N ° 159/2006)
- Design of the information collection systems required by STI
Training staff in contact with the customer in regulatory matters.
- Sale, post-sales
- Residential installation
- Customer care
Complaints against other telecommunication operators
- Enforcement of Title III of the Complaints Regulation, Decree N° 194/2013.
- Appeals to sentences drafted by SUBTEL